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Frequently Asked Questions

Thank you for choosing, where quality meets customer care. For your convenience, we have compiled a list of our most frequently asked questions. If you have a question that is not listed, please contact us.

  1. Is there a minimum order?
    There is no minimum order required.
  2. How do I place an order?
    Place your order online at our website,, 24-hours a day.
  3. What is your shipping policy?
    No minimum order is required. Orders placed before 10:00AM Pacific Time Monday through Friday should ship the same business day. We are closed on most national holidays. Orders $50.00 and above will ship freight free in the continental US. All products ship via FedEx ground service or US Postal Service. FedEx will not deliver to P.O. boxes. We ship worldwide by FedEx or Priority Mail. We accept Visa, MasterCard and American Express. A nominal shipping and handling charge of $5.95 will apply to orders below $50.00. A valid contact phone number and email address are required for all shipments.
  4. Why is my credit card being declined?
    In the majority of cases credit cards are declined due to entering an incorrect billing address. The correct billing address is where the statement is mailed.

  5. What is your return policy?
    If you have an issue with all or part of your order please give us call at (805) 641-1592. Items can be returned within 30 days for a refund. If the order is damaged or broken due to shipping please give us a call or email us ( Please do not return the item until speaking with a customer service representative. If you need to cancel/change your order before it ships please notify us immediately at (805) 641-1592 or email us (
  6. Do you have a catalog or are samples available?
    No catalog or samples are available.
  7. Nail File sanitation guide
    Wood Boards - surface washable but not sanitizable
    Cushion Boards - surface washable but not sanitizable
    Mylar Boards - washable and sanitizable
    Pro-Sticks® - stickers are disposable and handles are sanitizable or sterilizable

  8. Nail File Grit Guide
Grit Category Recommended For
60 - 80 Extra Coarse Reducing the length of extra long nails or shaping very thick or misshapen acrylics or gels; also used for scoring the edges of other files.
100 - 150 Coarse Reducing the length of and shaping acrylics or gels
150 - 240 Medium Shaping the free edge of acrylics or gels; light shaping of acrylics or gels; sometimes used to lightly etch the natural nail in preparation for product (many manufacturers recommend against etching the nail surface with any file); grits higher than 220 are good for shaping and smoothing all nail surfaces as well as the free edges of natural nails.
240 - 400 Fine Finishing work on acrylics, wraps, and gels; filing on natural nails.
400 - 900 Extra Fine Finishing natural nails; removing ridges and stains from natural nails; preparing all nail surfaces for buffing and shining.
900 - 12,000 Buffers (Microabrasives) Smoothing and shining both artificial and natural nails.

*courtesy of Nails Magazine